Shipping Policy

At Furreal Pet Store, we strive to ensure that your orders are processed and shipped promptly so your pet can enjoy their new accessories as soon as possible. This Shipping Policy outlines our shipping procedures, options, and estimated delivery times to help you understand what to expect when shopping with us.

1. Order Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). Once your order is processed and shipped, you will receive a confirmation email with tracking information to monitor your package's journey. Please note that processing time may vary during peak periods, such as holidays, due to increased order volumes.

2. Shipping Options and Costs

We offer various shipping options to accommodate your needs:

• Standard Shipping: Estimated delivery within 3-5 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Express Shipping: Estimated delivery within 1-2 business days.

Shipping costs are calculated at checkout based on the weight and destination of your package. Expedited and express options are available for an additional fee to ensure faster delivery. Please select your preferred shipping method at checkout.

3. Shipping Locations

Currently, we ship within the United States only. We hope to expand our shipping destinations internationally in the future. For orders outside the U.S., please check back for updates or contact our customer service team for assistance.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website. Please allow up to 24 hours for the tracking information to become active. If you experience any issues with tracking, feel free to reach out to our customer support team.

5. Delivery Issues

We make every effort to ensure that your package arrives safely and on time. However, if your package is delayed, lost, or arrives damaged, please contact our customer service team. We will work closely with the shipping carrier to resolve any issues and provide a solution, such as replacing or refunding the order if necessary.

6. Changes to the Shipping Address

To prevent delays or delivery issues, please double-check your shipping address at checkout. If you need to update your shipping information after placing an order, please contact our customer service team within 24 hours. We will do our best to accommodate changes, but once an order is shipped, address adjustments may not be possible.

Thank you for choosing Furreal Pet Store. We're committed to providing a seamless shipping experience for all your pet accessory needs.